Delivery Policy

Shipping & Delivery:

Supported Shipping Methods

Currently suppliers can choose from eight express shipping options: TNT, EMS, UPS, FedEx, DHL, China Post, Hongkong Post and S.F. Express.

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship EVERYWHERE and shipping have two option Flat Rate and FREE.   99.9% of cases are Free!
2. WHERE DO YOU SHIP FROM?
We ship from our partnered factories located in China. So, please expect your items to be shipped separately  (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop’s currency is in USD though!
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-3 business days before shipment. Deliveries take usually  1 week to 3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. And if you choice Flat rate option you can get around 6-12 days. It depends what you purchased/where you live! You can ‘CONTACT US’ or email: info@petfinder.store  for specific shipping times.
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED “2 MONTHS” WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce (China). If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed!
5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of China using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number.
6. WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may  get custom fees when they arrive to your country (very rarely this happens).