Before Shopping Tips: Dear Friends,please note below warm prompt before you place order : 1.Size : There may be 1 ~ 3cm error because of manual measurement by placed horizontally. 2.Color : All product images are taken in kind, the lighting, computer monitor differences result in chromatic aberration with the actual products. This kind of problem does not belong to product quality issues, the final colors shall in kind prevail. Items Description Brand name: Hilou Pet Color: Green/Bule Material: plastic Features: Prevent Broken Item Size
1.We only send the order address that you confirmed. Please kindly check if it’s correct. If you have
not received your parcel within 45 days frompayment, please contact us. We will track the express
and get back to you as soon as possible with a reply. Your satisfaction comes first!
2. Import duties, taxes and charges are not included in the item price or shipping charges. These
charges are the buyer responsibility.
3. We can also deliver the item through express serive such as UPS, DHL, EMS ( about 3-10 working
days), you can contact us for the lowest espress fee.
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is
in your possession more than 7 days, it is considered to be used and WE WILL NOT ISSUE YOU A
REFUND OR REPLACEMENT.
2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping
tracking number,specific reason for the return,and your po#.Shipping cost is bear by buyer.Anyway,
if you have any question, do contact with us.
1.If you are satisfied with our goods,please give us Positive Feedback(5 stars) which is very important
2.Please contact us before give netural(3 stars) feedback or negative(1-2 stars) feedback. We will try
our best to solve the problems.
Hangzhou Rena Pet Products Co., Ltd. Was established in 2008. Our company is located in Hangzhou, two hours’ drive from Shanghai and Ningbo port. Since then, We always specialize in producing all kinds of pet products. And we have achieved a rapid growth in pet business now.
Our main products are included pet bed, pet clothes, pet toys and cat tree in our own factory. Now we have over 110 workers and 6000 square meters area. The production capability reaches 30pcs 40ft containers per month. On another way, we also do trade business of all kinds of other pet products. They are included pet collar & leashes, pet brushes, pet feeders, cat toys, small animal accessories, bird and fish accessories.
Good Quality, good service, good price and good credit are our business principle. Base on that, our products have been sold to North American, European, Asia and Australia .Moreover, we have enjoyed a good reputation in these marketing. For developing more business with our old and new customers, we have established our own sourcing and design department for new pet items in every day.
Our aim is to be a world class supplier to wold class customers and to exceed our customer’s expections in quality, delivery and cost through continuous improvement and customer interaction.